Council of State Governments
  • 15-Jun-2017 to 05-Jul-2017 (EST)
  • Justice Center, Behavioral Health
  • Bethesda, MD, USA
  • Full Time

Medical, Dental, Vision, Life, Short & Long Term Disability, Paid Personal Time, Paid Sick Time, Paid Holidays, Retirement

The Council of State Governments (CSG) Justice Center is a national nonprofit organization that provides practical, nonpartisan, research-based strategies and tools to increase public safety and strengthen communities. The CSG Justice Center works closely with government executives, legislative leaders, judges, prosecutors, defense attorneys, victim advocates, and others to develop consensus on criminal justice issues and to translate this consensus into comprehensive reports, policy briefs, state and federal legislation, model policies, and innovative programs. The CSG Justice Center produces original research, develops print and web-based materials, and provides on-the-ground technical assistance to policymakers and practitioners from multiple systems (corrections, behavioral health, housing, etc.) in state and local jurisdictions.

Job Title:  Program Director, Operations-Behavioral Health

Reports to:  Division Director

Location:  Bethesda, MD 

Job Summary 

The Program Director, Operations will serve as a key member of the leadership team for the CSG Justice Center's Behavioral Health Division. This division includes a team of approximately 20 professionals who lead and staff several initiatives to improve outcomes for people with mental illnesses and substance use disorders who come into contact with law enforcement and the criminal justice system. These include the Stepping Up initiative, a national campaign to reduce the number of people with mental illnesses in jails; an effort to increase the number of jurisdictions that implement comprehensive police and mental health collaborations; supporting innovation in state health policy to increase the availability of community-based treatment and services designed to reduce recidivism and support recovery for people with behavioral health needs. 

The Program Director, Operations will assist the Division Director to manage the Behavioral Health Division's portfolio of initiatives and program activities. The incumbent will specifically oversee program operations, ensure adherence to and compliance with funding requirements, work with the Justice Center's finance team and senior staff to monitor and oversee program budgets and staffing needs, and troubleshoot issues and challenges. The incumbent may also directly supervise staff, oversee special projects, serve as a coordinator for the division's managers, oversee professional development and team building efforts, and represent the Division Director in internal and external meetings when needed.

Essential Duties and Responsibilities 

Specific responsibilities of the Program Director, Operations include, but are not limited to, the following: 

  • Serve as a coordinator for the division's management team, consisting of program directors, deputy program directors, and senior policy advisors;
  • Track the implementation and execution of the division's strategic and action plan, and monitor division-wide process for monitoring progress, troubleshooting challenges, and adjusting priorities;
  • Assist the Division Director to manage the division's $5+ million annual budget, including annual budget planning, financial monitoring and reporting, grants management and reporting, business development, and fundraising;
  • Work with the division's managers, ensure compliance with reporting and administrative requirements from federal, state, local, and private funders;
  • Coordinate, create, and implement human resources practices such as staffing plans, professional development, training and education plans for staff members, orientation/on-boarding materials, and a performance management system;
  • Manage inter-divisional collaboration within the Justice Center;
  • Provide oversight to some of division's key program activities such as technical assistance delivery, development of written tools and products, and policy consulting services;
  • Provide leadership to the division and serve as the spokesperson and representative internally and externally, in the Division Director's absence; and
  • Willingness to travel, approximately once per month. 

Skills and Abilities 

  • Demonstrated experience and skill with financial management, monitoring, reporting, and budgeting in a non-profit setting, including experience managing federal grants, foundation grants, and other government contracts;
  • Experience with strategic planning, action/work planning; and implementation monitoring;
  • Capable project manager and supervisor, ability to manage and supervise multiple complex initiatives and projects;
  • Experience working with and interacting with federal, state, and local government officials is highly desired;
  • Excellent communication skills including written, public speaking, and group/meeting facilitation;
  • Experience and expertise in managing collaborative or interagency planning and problem-solving;
  • Demonstrated track record in team building, staff supervision and mentoring, and professional development;
  • Experience with fund development, grant writing, and foundation relations a plus;
  • Familiarity with policy and programming in the areas of criminal justice, behavioral health, housing/homelessness, human services, and/or large-scale change efforts highly desired;
  • An energetic individual with a passion for improving public safety and health outcomes through evidence-based and data-driven public policy and programming; and
  • A strong team player, colleague, coach, and mentor, with humility and a good sense of humor. 

Education and Experience Requirements 

  • Bachelor's degree in a related field, such as public policy, public administration, non-profit management, business, or law. Advanced degree preferred.
  • At least seven (7) years of professional experience in relevant non-profit or public sector setting, including five (5) years of experience managing and supervising staff and teams.
  • Project Management Professional certification and experience with federal grants compliance highly desired.
  • Familiarity with or experience in the fields of behavioral health, criminal justice, housing/homelessness, or human services a plus. 

Physical Requirements Essential to Perform the Duties of the Job 

  • Frequently communicates with internal and external coworkers and customers;
  • Frequently views the computer to create policy briefs, memos, and presentations;
  • Frequently remains in a sitting position to perform desk duties;
  • Frequently uses the computer with fingers and hands;
  • Frequently works in a well-lit, tempered room;
  • Occasionally walks throughout office to communicate to coworkers;
  • Seldom lifts objects, such as files or paper boxes, with weight up to 25 pounds.


Interested individuals should complete the online application and upload the following documents in PDF format:

Cover letter specifying the location for which you are applying

  1. Resume
  2. Two writing samples (preferably no more than three pages)
  3. Names and contact information for references (at least three) 


CSG is an Equal Opportunity Employer (Females/Minorities/Veterans/Disabled)

CSG participates in E-Verify


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